Buying pre-owned refurbished hardware should never be a cause for quality concerns. All items we sell come with a warranty and our guarantee that we stand behind the products we sell with our rigorous refurbishing procedures and direct in-house customer service. Our team of knowledgeable representatives will provide pre-sales and post-sales support and answer any product related questions including any technical issues that may arise. Minimum warranty is 30 calendar days with most items guaranteed up to one year. Our sales representatives will provide a warranty period for each item with every price quote.
If there is an issue with an item within the warranty period, please contact your sales representative who will handle the issue process until it’s resolved. Depending on the issue, we will first attempt to repair the item, followed by replacement, if one is available, or a full refund once the item is returned. The item needs to be returned in the same or with similar packing material. We will make every effort to make sure that our customers are never left out in the cold and without answers.